"They, uh... not the people at... there's, uh, Gloria, coworker, she called... child services? I don't know exactly what she did with that, she's handling... she didn't have any luck with, whatever she thought was obvious. I should've asked her, specifically what she..."

Well, no, he reasons, he couldn't have known any better than her what kind of people to call, so if she did miss anything he wouldn't have figured that out by asking.

...he could have known, though. If that were something he'd decided to learn about earlier. Not having known something he needed to know doesn't sit right with Max.